Important customer information

 

POSTAGE DETAILS

 

United Kingdom Postage

Orders will be sent using the Royal Mail or Parcel Force Services.   We now send all orders within the United Kingdom free of charge.   Orders should be received within a timescale of 3-7 days.

 

European/International Postage

ALL non-UK customers, please e-mail for postage costs before placing your order to enable us to give you an exact postage figure.   We will use the most economical method of sending your order which will normally be via the Standard Airmail Service.  

Any European/International orders in excess of £50 will be sent using the International Tracked/Signed For Service for added security.   

Please note we do not ship to USA, Canada or Italy.

As a guideline, parcels sent to European Countries should be received within 10 days and those sent to the rest of the world, received within 20 days.  

 

Non-Receipt of Order

If your order has not been received within the timescales noted above, please e-mail us as a matter of urgency to allow us to investigate the position.

 

Returns

All items are tested prior to dispatch and should be received in perfect condition.   However, if you wish to return an order, please notify us immediately or within 14 days (UK/European) or 25 days (Rest of World) of placing your order.   We are more than happy to accept returns as long as the item is in perfect condition - however, will be unable to refund the cost of postage, unless the mistake has been of our making.

All items come with a 1 year guarantee - proof of purchase is necessary.